Shipping and Returns

 

Can I check my order and shipping status?

You can check the status of your order and shipment tracking here.

 

Where do you deliver?

At this time, our vendors only ship within the United States. Due to state regulations, certain spirits can only be shipped to certain states. Please see the shipping information for the product you are interested in to determine where it can be shipped.

We also cannot deliver to Canada, Guam, or Puerto Rico. In addition, delivery to PO Boxes and APO/FPO/DPO (AE/AP/AA) addresses, as well as forwarding services and courier depots, is not possible. 

 

Where do you ship from?

We work with a network of licensed retail partners across the US. Your orders will ship from the vendor with the best price that is closest to you, in this order. Our vendors rely on various third-party courier services, you can track order in your Caskers profile.

 

When will my order arrive?

Our vendors usually require 1-5 business days to prepare your shipment. Shipping times vary according to your delivery address and availability of the ordered items. We always provide a link with order tracking that contains a delivery estimate once an order ships. If you order multiple items, they may ship separately.

 

Is there anything else I should be mindful of?

You must be of legal drinking age in your country to purchase alcoholic beverages. All orders must be received and signed for by an adult. By placing your order, you represent that you are of legal drinking age, and the person to whom your spirits will be delivered is also of legal drinking age. When your spirits are delivered, the person receiving delivery will be required to show identification. 

As orders are typically delivered during business hours, we strongly encourage you to ship to a business address to ensure someone is present to sign.

 

Shipping Costs

Shipping is $12.99* for the first bottle you order and $3 for each additional bottle.

For example, if you order 4 bottles, you will pay $12.99 or $14.99 shipping for the first bottle, $3 for the second bottle, $3 for the third bottle, and $3 for the fourth bottle. This amounts to $21.99 or $23.99 for four bottles.

* Shipping for Sugarlands products is $14.99. Our vendors need to take extra care and use additional packing materials to safely ship the fragile jars.

 

Can I return an order?

You can cancel an order for a full refund within three days of purchase, provided it hasn't shipped. Once an order has been safely & successfully delivered, we do not accept returns due to change of heart or taste. Due to state regulations, we cannot accept the return of alcohol purchased by a customer in error.

Product images on the website are intended for illustrative purposes only and may not always be exact representations of the item in stock. Actual products may vary in, for example, edition or batch. If the edition or batch isn’t specifically mentioned in the product name or description we cannot guarantee which edition you’ll receive.

 

What happens if my order returns?

If the delivery address you provide is incorrect, if you refuse any shipments, or if delivery is not successful after the final delivery attempt, your order will be refunded minus the costs of return shipping (see Return Costs).

In case of a failed delivery attempt, the courier will leave a door tag. Make necessary arrangements with the courier service to ensure delivery or pickup at the nearest courier depot before the shipment returns.

If something goes wrong due to courier-related issues, our customer care is quick to assist, and we always resolve things in your favor—either by resending or fully refunding, depending on the circumstances. In some instances, we might require your help with resolving the issue.

 

Return Costs

Instances where customers are liable to pay return shipping costs are outlined on this page.

We do our best to keep return shipping costs to a minimum; however, the return fee is mutually exclusive to any discount applied to an order and the fee we charge initially. This means that the return shipping might differ slightly from the outbound shipping (standard shipping rates apply).

 

What if a product is damaged or wrong?

If you find any errors with the product(s) you receive, or receive damaged goods, please email us. We will replace the product or, if the product is no longer available, refund your product and shipping costs. 

Our vendors do their best to provide maximum protection for shipments. If you find any errors with the product(s) you receive, or receive damaged goods, please notify us immediately, and we will be happy to arrange an exchange. If a replacement item is not available, you will be issued a refund once the item(s) in question are returned in the condition they were received.

In such cases, please send over photos of the damaged or wrong product(s) and the packaging, as this will speed up the resolution time.

 

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If you have any further questions about shipping and returns, please email us at contact@caskers.com.