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If you have any questions about our privacy policies please contact us at [email protected].
To perform our services and communicate with you, we need to collect some information about you. This Policy describes what information we collect, how we store it and share it with third parties, how we use that information and the legal basis for doing so. It also explains how collected information may be used and your rights regarding information you provide to us.
When you use our Website, or communicate with us regarding our services, we may collect personal information from you.
We record information on how you use and interact with our Website, such as your IP address, type of device or browser you use.
Engaging in Whiskey Club
If you decide to apply for joining any Caskers Whiskey Club, we collect your email address and phone number that allows us to communicate with you regarding the Club and other offers from Caskers. When you join the club, we also collect your billing information such as your name, email, billing and shipping address and credit card details.
To tailor our services for you, we collect your interests on specific drinks and drink types, your ratings of specific drinks and your reviews of specific drinks.
When you sign up to our newsletter, we collect your personal data such as your email address, IP address, open ratio and time of opening, click ratio including time stamp regarding visited URLs in our newsletters. Your email address will be added to the list of subscribers only with your explicit consent.
Shopping on caskers.com
If you shop on caskers.com, we collect your billing and shipping information such as your name, email, billing and shipping address and credit card details.
We maintain a record of products you have ordered to be able to fulfil the orders. We keep the record of all your orders for accounting purposes.
We also maintain a record of products that are out of stock, but you expressed interest in using the ”+ Add to Wishlist” feature that allows us to inform you when the product is back in stock.
We need this information to:
We collect and retain Personal Information on several legal bases:
Your information will be stored as long as your account is active to provide you with the Services you expect from us and/or for as long as we have your permission to keep it.
Some of your personal information, like your shipping and billing addresses, will be stored with our partners or us as long as required by different laws that we need to comply with (for example tax laws).
We also collect and maintain aggregated, anonymised or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations. For instance, we are required to retain records related to previous sales for financial reporting and compliance purposes. We may retain and use Information to, among other purposes, comply with our legal obligations, preserve our rights, resolve disputes and enforce our agreements.
You can always request deletion of your Personal Information by sending a request to [email protected].
We don’t publish any information about our users publicly.
If you choose to review products on our Website, we will add your First Name (as set in your Profile) together with the review. Comments you voluntarily post on public forums such as our blog will be displayed publicly along with the name you submit and the time at which you submitted the comment. Although we reserve the right to monitor and delete any activity at our discretion, all Information posted is unprotected and can be seen by anyone.
We share some information with our trusted third-party services that help us provide, improve, promote or protect our Services (Data Processors). Those third-party services include payment processors, fulfilment partners, services that help us manage our ads and similar.
Third-party services are authorised to use your personal information only in connection with services they provide for Caskers, and we require to use the same security and privacy standards as we do. When possible, we anonymise and aggregate the information we share with third-party services so that they are not able to identify you as an individual.
In addition, we may disclose your personal data with competent authorities, to law enforcement authorities as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts or fraud or if we are otherwise legally obliged to do so. We may need to further share personal data to competent authorities to protect and defend our rights or the rights of our business partners.
You can always see, update and delete your Personal information we store from your Account Settings page.
Email and SMS Settings
If you are receiving SMS and/or emails from Caskers and would like to unsubscribe you can respond to any messages received with STOP or directly unsubscribe by clicking the link at the bottom of any of the emails you have received, and you will no longer receive our messages.
We may retain specific information as required by law or as necessary for our legitimate business purposes.
Certain privacy laws around the world, including the European General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), provide users with rights related to their personal information. Consistent with those laws, Caskers gives you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you (If you wish to exercise any of the rights you may at any time, contact our Data Protection Officer).
The exercise of these rights is free of charge, except if your request is »manifestly unfounded or excessive« (for example, if you make repetitive requests). In this case a fee may be charged to cover our administrative costs in responding.
The CCPA provides California residents with the following additional rights:
We process data both inside and outside of the United States and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different from, and potentially not as protective as, the laws of your own country. Therefore, Caskers may be unable to provide the same level of security as provided under the regulation of the EU and its Member States.
As part of the services offered to you through our website, the information you give to us may be transferred to the countries outside the European Union (applies to EU customers only).
Caskers provides a voluntary service; you can choose whether or not to use the Services. As we operate in different countries and use technical infrastructure in the U.S. to deliver the Services to you, in accordance with the contract between us (our Terms of Service), we need to transfer your personal information to the U.S. and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information around the world.
We understand that the security of your personal information is especially important. We protect the collected data according to the industry-standard practices and continuously improve security protocols. However, we understand that no electronic storage of the data or transmission over the internet is entirely secure and we can not guarantee absolute security. Therefore we encourage all users to be careful whenever they store or post any personal information online.
In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose personal information has been compromised, in accordance with California Consumer Privacy Act and the EU Regulation GDPR or as otherwise required by applicable law.
As we develop our business, we may buy or sell assets or business offerings. Customer and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.
We do not rent or sell your personal data to others.
We do not knowingly collect Information about or from minors, nor do we or any of our third parties direct any solicitations or advertisements to minors. If you are not 21 or older (or of legal drinking age in your respective country), you are not authorized to use the website. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors. If we learn that we collected Information about a minor, we will immediately act to remove that Information.
If you are a California resident, you can learn more about the data processing in light of California Consumer Privacy Act here.
If you have any concerns or questions about how your data is being used or stored or any information that is related to security of your or other user’s data on Caskers, or you wish to request disclosure or deletion, please reach out to our Data Protection Officer by email to [email protected] or by post to our current registered office (244 Fifth Avenue, Suite F247, New York, NY 10001), marked for the attention of “The Legal Department“.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily you can also contact our:
We may update this Policy from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on this page and let you know about it, so you will be able to review the changes before you continue to use our services.
We kindly recommend that you check this page regularly to keep up-to-date.